Our Commitment to your Privacy



Our Commitment to your Privacy


The safety of your personal information is important and Kwest Mortgage Group LLC takes our customers’ financial privacy very seriously. We have established this Privacy Policy to convey how we collect, secure, use, and disclose your information as it relates to our services.


How do we Obtain your Information?


Most of the information we collect comes from our consumers via phone calls, our website, smartphone app, or in-person office consultation. We also collect information from other sources such as public records and credit repositories. During the course of processing your loan request we may accumulate non-public personal financial information about your income, your assets, and your credit history. We restrict access to nonpublic personal information about you to employees and lending partners who need to know that information to provide products and services to you.

We also maintain physical, electronic and procedural safeguards designed to protect your information’s security, confidentiality, and integrity in compliance with applicable state and federal regulations. When you visit the Kwest Mortgage Group LLC website or smartphone app you are consenting to the use of information and the details of this Privacy Policy and any updates to it.


Children’s Privacy


Our website or smartphone app is not designated for or directed to any person below the age of majority. Personally Identifiable Information collected via website or smartphone app that we later find is from an individual that has not reached the age of 18 will be immediately deleted from our systems.


Anonymous Information


Our website may track usage data to not only personalize your experience, but also collect aggregate data to improve our site and offerings. Anonymous information collected during your browsing session may include your IP address, your browser type and version, your operating system, and page(s) you are viewing. This information does not identify you personally.


Personally Identifiable Information


Personally Identifiable Information is information that identifies you. During an online application process a wide variety of personal and financial data is collected. This may include:


· Debt Information (Credit Card/Loan Account Numbers and Balances)

· Social Security Number

· Address

· Phone

· Email

· Wages/Salary

· Employer

· Occupation

· Demographic Information (Age, Birth Date, Gender) Other Financial Information (Assets, Expenses)


This type of information is used to qualify or apply for a home mortgage.

Your personal information is solely used to provide you with services you have specifically requested and/or to inform you about other services or information you may be interested in. If you do not fully complete an online application your partial information may be used for internal analysis or to offer you other home mortgage products that may meet your needs. We do not share, sell, or rent your personal information to anyone outside of our company for the purposes of marketing other products or services to you.

We will retain your information as needed to provide you with services. If you wish to cancel your application or request that we no longer use your information to provide you with services you may contact us at 803.707.9997 or via email at info@kwestmortage.com. Kwest may be required to securely retain certain information and supporting exhibits on file for certain periods as set by Federal and State Code.


Sharing Personal Information


Personally Identifiable Information about you, as well as email addresses, will be disclosed to third parties only as described in our Privacy Notice. We do not share, sell, rent or trade your Personally Identifiable Information with third parties for their promotional purposes. When Kwest Mortgage Group LLC shares your personal information with vendors and service providers who perform functions on our behalf, we require that your information be kept secure and confidential.


Submitting Information Online


Information you provide via electronic forms on our web portal or smartphone is secure and encrypted in most instances. You may check that your web session is secure by looking for a small lock symbol usually located to the left of the website address bar. Current versions of leading web browsers indicate when a web page is encrypted for transmission through this symbol. You may also look for the letters “https://” at the beginning of your website URL in your web browser. The “s” means that the web connection is secure.


Cookies and Monitoring


We may use cookies, a small amount of data saved to your computer, to personalize your experience on our website. Most internet browsers automatically allow for cookies to be stored and used. You can adjust your browser settings to notify you when you receive a cookie so you can decide to accept or reject it. By using our website, you agree to the use of these cookies for an optimal user experience.

When you use our website, your sessions may be monitored. We utilize web tools to collect information that will help us optimize our website, offers, forms and other features that will make our customers and visitors’ experiences better.


Email Communication


We ask that you do not send confidential information such as social security or account numbers to us via an unsecured email. Such communications should be sent to us via our secure application portal, secure smartphone app, USPS mail, telephone, or in a personal in-office consultation.

If you prefer that we do not send you email communications for marketing purposes you may opt-out at any time. Simply reply ‘Remove’ to any correspondence you receive.


Social Media Policy


Kwest Mortgage Group LLC has a social presence on several social media sites to connect with and market to consumers that may benefit from our services. Interactions on social media networks (e.g. Facebook, Instagram, Twitter, LinkedIn, etc.) are subject to the privacy policies and terms of use of those websites.

Due to the public nature of social media websites please do not share directly your personal and confidential information with us over these websites.


Re-marketing Policy


Kwest Mortgage Group LLC’s website may use remarketing services to advertise on third-party websites, including Google, to consumers who have previously visited our website. “Remarketing” refers to a service that helps us reach out to our website visitors, regardless of whether or not they apply or receive a loan from us.

This also applies to when visitors conduct a search on Google using keywords related to our services or website content. Any data collected will be used in accordance with our own privacy policy.




Should circumstances change, whether it be for our business policy or a Federal or State requirement, we may change this Privacy Policy at any time as required. We will post those changes on this website so that you are always aware of what information we collect, how it is used, and under what circumstances. If at any point Personally Identifiable Information will be used in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you, at the time it was collected, we will prominently post any changes on our website for 30 days prior to any change so that you may opt-out at your discretion. . We may at times make non-significant changes to our Privacy Policy that generally will not affect our use of your Personally Identifiable Information.




If you have questions regarding Kwest Mortgage Group LLC privacy policy, our information practices, or other aspects of how we approach, respect, and secure your private information, contact us at Kwest Mortgage Group LLC, 1725 St Matthews Rd, Orangeburg, SC 29118, by email at info@kwestmortgage.com, or by phone at 803-707-9997.